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SAP Service Delivery Manager

Starts on: 01.06.2026
Published by: Easyliks.com, the 01.05.2026
City/Country: Paris, France
Salary/Daily rate: According to profile
Duration: Indefinite
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Salary/Daily rate: According to profile
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Published by: Easyliks.com, the 19.04.2026
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Salary/Daily rate: According to profile
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Chef de projet ERP (SAP) (H/F)

Starts on: ASAP
Published by: Easyliks.com, the 19.04.2026
City/Country: Carrières-sur-Seine, France
Salary/Daily rate: According to profile
Duration: Indefinite
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Architecte SAP H/F

Starts on: ASAP
Published by: Easyliks.com, the 19.04.2026
City/Country: Gif-sur-Yvette, France
Salary/Daily rate: According to profile
Duration: Indefinite
Ref: 2025-36847
CEA

SAP Service Delivery Manager

Contract type

Internal

Description

Co-optation bonus

No
Our client, an SAP Partner, is looking for an SAP Service Delivery Manager / Account Manager to work in the AMS (Application Management Services) / TMA (Tierce Maintenance Applicative) team. You will be responsible for the operational management and coordination of requests related to AMS / TMA accounts ensuring that contractual commitments for the client portfolio are met.

The teams currently support more than 70 active clients.

The client portfolio includes on the way to 200 leading French SAP end clients covering Banking, Insurance, Retail, Wholesale, Engineering, Lifesciences, Construction, Aerospace and many others.

Requirements
SAP Service Delivery Manager / Account Manager experience within an AMS / TMA environment.
Project management certification desirable (PMI, Scrum, SAP Activate, or similar)
Professional/technical English

Responsibilities
Own end-to-end service delivery across contracts in scope — deadlines, quality, and contractual obligations
Lead and coordinate stakeholders day-to-day
Drive consultant staffing and workload planning with the staffing manager
Resolve prioritisation conflicts
Master the contracts and enforce their implementation
Track operational and contractual metrics; pre-empt risks
Escalate operational alerts upward
Hold the line on SLAs and keep ticket backlog under control
Sign off deliverables before they reach the client
Own scope P&L; report metrics to Application Support & Managed Services management
Run monthly billing
Prepare, lead, and document COMOP, COPIL, and CODIR meetings
Present current offerings and key vendor updates

Benefits:
100% Remote Work
Flexible working hours
Health Insurance and Welfare
Company Bikes
Profit-Sharing Bonus
Restaurant Vouchers
Employee Savings Plan

Starts on

01.06.2026

Salary/Daily rate

According to profile

Work languages

English

Contract duration

Indefinite

Renewable

No

Country

France

Region/State

Ile-de-France

City

Paris

Business sector


Consulting

Years of experience

5-9 years (Verified)

Education level


HSD+3 (Bachelor 3rd year)

Working time

Full-time

Trips to plan

No

Organisation of work

100% Telework

Skills

S/4HANA on-premise S/4HANA Cloud S/4HANA Public Cloud SAP ECC6 Mastery of Agile methods (Scrum, Kanban, SAFe, etc..) Mastery of traditional methods (Waterfall, VCycle, Prince2) IT management methodologies (ITIL, IT4IT) Experience in validating SAP processes Mastery of change management methods